E-commerce, What does the price mean?

The NYTimes  wrote an expose on e-commerce sites exploiting customers looking for a "deal". What the sites do? Websites (e.g. Overstock, etc.) show expensive prices to portray expensive merchandise Websites show discounts to convince customers that they are getting a deal. Some websites (e.g. Amazon, eBay) have timed-deal to create urgency. Are there problems with these tactics?  There is no problem … Continue reading E-commerce, What does the price mean?

How to discover what your users really care about

This is a great blog post on Information Architecture

A Founder's Notebook

In this brief video tutorial, Joe Natoli recommends a simple process for product managers:

  • Get the internal stakeholders to list the categories of information they think users of the product care about, in order of importance.
  • Then, ask users what categories of information they care about. Don’t anchor them with the categories you’ve come up with — ask open ended questions.
  • Present the results in a three-column table: Column 1: information category. Column 2: how we thought users ranked it. Column 3: how users actually ranked it.
  • Benefits: “It shines a light on the fact that what the people in the room think is important and what users or customers think is important are often not the same thing. It forces everyone in the room to step outside their preconceptions and inherent biases and put themselves in the shoes of users and customers. And it’s the quickest way I know to develop a clear, simple model for…

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Book Review: People Analytics by Ben Waber

Collaboration is a 21st century buzz word. Ben Waber uses science to prove how collaboration adds significantly to a company's bottom line.   If I told you that “changing how people spent 15 minutes of their day” could yield $15 million in profit, would you believe me?   You should because Ben Waber et al. … Continue reading Book Review: People Analytics by Ben Waber

The Case for Privacy: TheFBI v. Apple

According to Tim Cook, The United States government has demanded that Apple take an unprecedented step which threatens the security of our customers. We oppose this order, which has implications far beyond the legal case at hand. At the core, we must understand several factors. At what cost to our safety should we forfeit our … Continue reading The Case for Privacy: TheFBI v. Apple

Book Review: The Big Short by Michael Lewis

Book Review: The Big Short The first investment rule I learned was  “Never invest in a business you cannot understand.” It’s a simple investment rule. If you don’t understand the business, then it’s impossible for you to know if it will succeed or fail. You can bet (in some states) but don’t call it investing. … Continue reading Book Review: The Big Short by Michael Lewis

InstaCart and food delivery businesses?

Will the instant delivery businesses survive? Kozmo failed during Internet 1.0. Now, InstaCart, Amazon Prime Now, and UberEats are trying to compete. This NYTimes write up analyzes why these companies may succeed: that make it pricey for instant delivery. Hidden Costs My tests began with Instacart, which bills itself as an easy way to hire a shopper … Continue reading InstaCart and food delivery businesses?